Flowers and Gifts
ORDER:
+65 9191 5302

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100% Guarantee

  • Fresshness - All our merchandise will serve their intended function and are guaranteed to be fresh and/or in good order upon delivery. Floral arrangement will stay fresh according to its life span under proper care.
     
  • Exchange - Flowers Concept will gladly replace any item or product that is defective or damaged upon arrival, provided such defects are reported to us within 2 hours from time of receipt; provided goods must not have been consumed, or for flowers, removed form their orginal packaging.

 

Substitution

  • Due to inconstant market condition, a particular merchandise may be out of stock. Substitution to a similar element of equal or greater value may be necessary to ensure your order arrives on time, i.e. a specific basket, vase, soft toy etc.
     
  • To ensure freshness of flowers, seasonal availability, substitution might be required.
     
  • In single-variety arrangements, variety will take preference over colour. eg. If we are out of 'pink roses', we will substitute for another colour of roses and not another flower.
    When substitution is necessary, our professional florist wil lensure that the 'look and feel' of the arrangement will be maintained, with our florist paying special attention to overall shape, size, style and colour combination.

 

Cancellation

  • We allow cancellation with full refund, provided the ntificaiton given is 24 hours prior to date of delivery. Otherwise a surcharge of 50% will be imposed.

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